Karolina Kozlowska
Director of Product
Balancing Profit & Sustainability: Unlocking Quality Growth in European Fashion E-commerce
Karolina is the director of product for ZEOS, part of Zalando B2B. In this role, she leads technology and product development for ZEOS Fulfillment, focusing on data-science based, algorithmic solutions to improve operational efficiency. Prior to joining Zalando B2B, Karolina was the head of product for Ocado Technology.
Agnes Antal
International, Strategic Partnership Manager
Cristina Massa
Head of Sales
Delivery Experience: How to Extend Your Customer Journey
Romologaetano Ganzerli
Global Head of B2B eCommerce
Digital First: Empowering Salons and B2B relationships in the Age of eCommerce
Romolo is an engineer turned entrepreneur, marketing and eCommerce professional. In 2015 he launched MammaPack (exit), the first eCommerce for groceries serving Italians living abroad. Based in Geneva since 2015, Romolo has been working in brand management for P&G, digital Marketing for Coty and as Head of B2B eCommerce for Wella Company. He shares his learnings and experience with students at the Geneva Business School where he holds a course in Marketing and Entrepreneurship.
Edin Zajmovic
Director of eCommerce
Establish eCommerce – Transforming CX for London Stock Exchange Group
Edin Zajmovic is the Global Director for eCommerce at LSEG, where he leads the vision and management of the new Digital Sales Channel. Prior to this, he was the Global Lead for Digital Customer Experience Strategy at Refinitiv, focusing on enhancing digital customer experiences for Refinitiv data-feed products. Edin has also directed a Thomson-Reuters program aimed at solving big-data challenges for Financial & Risk customers and served as the EMEA Head of Investment Management product lines at Thomson-Reuters. His career includes various sales management roles at FactSet Research Systems, where he managed global strategic accounts.
Lavanya Bakshi
Head of Insights and Analytics
The Role of Data in Establishing Collaboration Between Brands
- Maximising customer lifetime value for the customer brand collaborators.
- Which new tools are leading to next level data analysis outcomes.
- Data analysis techniques to improve product ‘stickiness’.
Lavanya Bakshi is a seasoned market research professional with both client side & supplier side experience. Passionate about decoding consumer needs by using marketing insights & data analytics to drive business decisions. Proven ability to work across functions: Marketing, Insights, Sales, R&D as well as Retailers. Cross cultural experience spanning across North America, South East Asia, Africa & Middle East Markets.
Stefano Cravero
Product Manager
Unlocking Business Growth with BNPL: the Impact of Smart Installment Payment Powered by Sella Personal Credit
- Global impact and growth of BNPL: examine how Buy-Now-Pay-Later (BNPL) solutions are shaping payment systems worldwide, with a focus on their rising popularity in Italy.
- Trends and usage in BNPL: explore current trends in AppPago usage and the factors driving its growth.
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Sella Personal Credit’s response: discuss how Sella Personal Credit has leveraged the BNPL opportunity through the successful launch of AppPago.
- Data analysis techniques to improve product ‘stickiness’.
Stefano Cravero is a seasoned Product Manager with a specialisation in cards, credit lines, eCommerce, and Buy-Now-Pay-Later (BNPL) solutions. Stefano has dedicated his career to managing and developing products with a strong connection to the payments sector, leveraging his extensive experience in digital finance and fintech. In 2018, Stefano also took part in the launch of Credit Boost, a line of credit developed in partnership with Hype. This pioneering service set a new standard in the fintech market and remains a benchmark for innovation in lending. Additionally, Stefano contributed to the introduction of Italy’s first credit card with biometric recognition, further solidifying his impact in developing innovative financial products. Currently, Stefano holds a key role in driving the successful growth of AppPago, a BNPL product developed by Sella to shape the future of payment solutions in an evolving digital landscape.
Marco Trada
Director eCommerce
Omnicommerce: what happens when an omni strategy is part of the brand’s DNA?
- What does it really mean to service the customer when, where and how they want?
- Defining local: customer and operations
- Unifying data and visibility of stock: store, warehouse, partners, marketplace
Marco has over 12 years of international experience in eCommerce and digital business management, holding leadership roles in the technology and retail industries. He has driven growth and transformation across various business models, including DTC, DTB, B2C, B2B eRetail, and subscription services. His expertise spans fast-growing eCommerce sectors such as consumer electronics, software, gaming, DIY, furniture, and home improvement. Marco has worked for leading global brands like Microsoft, Xbox, Surface, Leroy Merlin, AkzoNobel, and his family business. He has professional experience in seven countries/markets and is fluent in three languages.
Marco graduated magna cum laude with a Global MBA from EDHEC Business School.
Alberto Dolcetta
Director Quick Commerce & Brand Ads
The Journey from Food Delivery Platform to Quick Commerce Tech Partner
Alberto is the lead of the Quick Commerce & Brand Ads department at Glovo Italy. He has played a key role in the expansion of Glovo since he joined the company in 2021 as Commercial Director. His experience includes prominent roles in Vodafone where he worked for seven years, and the co-foundation of Voltz, a start up in the energy sector. Alberto holds degrees from the RSM Erasmus University and the Bocconi University.
Guido Penasa
Digital Strategist, Transformational Leader in Wholesale, Digital, and Merchandising
Italian Commerce Summit Moderator
Guido is a seasoned leader with extensive experience in planning, wholesale, and digital sectors. In his last role, he served as the Head of Digital Marketplaces at C&A, where he spearheaded a €100M+ digital sales expansion on platforms like Zalando and Amazon within a year.
Before joining C&A, Guido held senior positions at Crocs within the Wholesale and Digital channels, where he drove consistent sales growth and optimised operations to enhance the brand positioning in EMEA and LATAM markets. His leadership is characterised by transparency, accountability, and the ability to inspire and energise teams.